The ultimate goal of the Elite SupportSM
Network is maximizing vehicle uptime.
Every Elite SupportSM dealership must be
recertified annually to ensure you
experience a consistent, higher standard
with every visit across our network.
Our technicians receive continual training
from the experts at Western Star.
We focus on a solid understanding
of all vehicle systems and have access
to the latest tools to expedite repairs.
Every dealership earning the Elite SupportSM
certification must meet specific criteria
across all customer service areas.
To maintain these high standards,
dealerships employ a Continuous
Improvement Coordinator that
spearheads changes across their location.
Robust Parts Network
Through the combined experience of our
network and close collaboration with our
service team, we understand what parts
we need on-hand to get you back on
the road quickly. Elite Support dealerships
utilize multiple methods, such as
Excelerator, RimPro, and Dealer managed
inventory to secure the parts you need.
We know that when we service your
vehicle, you're trusting us with your business.
Elite SupportSM Certified dealers believe
in providing quality solutions and timely
communication from a friendly and
familiar team. Our facilities are designed
to minimize downtime and provide a
comfortable environment for drivers
as we work to get your truck back
on the road.